FAQ
Frequently Asked Questions
📦 Orders & Shipping
Q: What is your shipping time?
A: We typically process orders within 1-2 business days. Standard shipping takes 5-10 business days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination.
Q: How can I track my order?
A: Once your order ships, we'll send you a tracking number via email. You can use this number to check your package status on the carrier's website.
💰 Payment & Refunds
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, PayPal, and other secure payment methods to ensure a safe and convenient shopping experience.
Q: What is your return and exchange policy?
A: If you're not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. Products must be in original packaging and unused condition.
Q: How long does it take to process a refund?
A: We process refunds within 3-5 business days after receiving the returned item. The refund will be credited to your original payment method, and the actual arrival time depends on your bank.
🎒 Product Information
Q: What age group are your backpacks suitable for?
A: Our backpacks are designed for children ages 3-12. Each product page includes detailed size specifications and recommended age ranges to help you choose the right fit.
Q: Are the backpacks waterproof?
A: Most of our backpacks are made with water-resistant materials that effectively protect books and belongings from rain.
Q: How do I clean and maintain the backpack?
A: We recommend wiping the surface with a damp cloth for light cleaning. For deeper cleaning, hand wash with mild soap and water. Avoid machine washing and air dry naturally.
📏 Size & Selection
Q: How do I choose the right backpack size?
A: Please refer to the size specifications on each product page. Generally, the backpack height should not exceed your child's back length, and the width should not exceed their shoulder width.
Q: Are rolling backpacks suitable for daily use?
A: Rolling backpacks are excellent for students who need to carry many books, as they reduce back strain. However, please check if your school allows rolling backpacks.
📞 Customer Service
Q: How can I contact customer service?
A: You can reach us through:
- Email: Send us a message at our customer service email(fmsbag8@gmail.com)
- Contact Form: Fill out the contact form on our website
We respond to all inquiries within 24 hours.
Q: Do you offer wholesale services?
A: Yes, we provide wholesale services for schools, institutions, and retailers. Please contact our customer service team for wholesale pricing and terms.
If you have any other questions, please don't hesitate to contact us!